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I really like this casino. Their support staff are always nice and very quick to reply and help resolve any queries.
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They allow just two languages which are English and German. You can visit their casino using their official URL address which is http: Captain Cooks casino has a first deposit bonus of 25dollars plus free spins for any new player upon sign up.
It is interesting to note that this bonus works for as low as a 5dollar first deposit. Now, because this casino is a member of the Casino Reward group, every player gets rewarded with points for every game played with money.
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It should be noted that all Casino Rewards bonuses are credited as comp points that you then have to convert into a bonus. One of our reviewers report not being informed that they had had their bonus privileges suspended and only becoming aware after receiving a personal invitation to participate in a reload bonus through their email, depositing for said bonus only to find that they could not redeem the comp points into the promised bonus and then facing requests for additional identification before they could withdraw.
Essentially our reviewer was encouraged to deposit via a bonus only to not receive the offered bonus and then face having their deposit held by the casino for an extended duration while they completed additional over and above standard security measures before returning the deposit that they were misled into making.
In another instance, when approached by a player on the GPWA forum Casino Rewards confiscated funds without having anything in their terms or conditions to justify their actions.
Upon further discussion it became clear that the player in question was playing in a fashion that would be unprofitable for the casino, however there was nothing in the casinos terms and conditions to prohibit the actions of the player which is evidenced by the adjustments that were made subsequent to their reps conversation with us.
While advantage players are obviously an undesirable group to casinos, as long as they have broken no specific terms and conditions confiscating their funds is absolutely unethical.
Overall, the Casino Rewards venues do not appear to have the massive volume of complaints that really out of touch casinos do, but between asking for Notarized ID, promotional policies that would cross the line which we would consider spamming and confiscating funds when no terms had actually been breached essentially a spirit of the bonus confiscation there are far more reliable Microgaming venues which you can play with.
To find out how our bonus ratings are calculated see Bonus Rating System. If you bust a deposit with a bonus and deposit for a second bonus without a non-bonus deposit first, the wagering requirement for the initial busted bonus will be rolled over onto your second deposit.
Using Neteller our reviewer reports withdrawals paid within 4 days. This request was made over a weekend and as such complies with the sites stated 2 business day withdrawal time.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here. Captain Cooks casino use Microgaming software for both their download and instant play casinos.
Check out our Microgaming Software Review. Affiliate Program - Rewards Affiliates. Captain Cooks does not accept players from the following countries: Minor Outlying Islands, U.
Miscellaneous Pacific Islands, U. Virgin Islands, United States. Captain Cooks casino publish the house edge RTP information for all of their slots games.